Refund/Cancellation Policy

Booking Cancellation

Land based tours are refundable after cancellation by customer with the following conditions. A cancelation request must be made in writing to Tour Co, including by email or other written electronic means. A $250 deposit is nonrefundable and if customer cancels more than 60 days prior to departure the balance of any payment by the customer to Tour Co will be refunded. After that date, the following amounts are not refundable:

60 - 16 days prior to departure: 40% of total price is not refundable.

15 - 1 day prior to departure: 75% of total price is not refundable.

Day of departure and after: 100% of total price is not refundable.

Cruise based tours will be subject to the refund policy of the applicable cruise line. Tour Co uses Princess Cruises: Cancellation & Refund Policy - Princess Cruises Cancellation & Refund Policy - Princess Cruises and Norwegian Cruise Lines: Cancellation Fee Schedule Cancellation Fee Schedule (ncl.com)

Tour Cancellation

Weather Conditions: Paranormal Encounter reserves the right to cancel tours due to adverse weather conditions or other unforeseen circumstances that may jeopardize the safety of participants. In such cases, participants will be offered the option to reschedule their tour or receive a full refund.

Minimum Participation: Tours may be subject to cancellation if the minimum number of participants required for the tour is not met. If a tour is canceled for this reason, participants will be notified in advance, and they will have the option to reschedule or receive a full refund.

Refund Process

Refunds will be processed using the original payment method within 7-10 business days of the cancellation request or tour cancellation.

Paranormal Encounter is not responsible for any additional fees incurred due to currency conversion or transaction fees charged by banks or payment processors.

Exceptions

In the event of extenuating circumstances, such as medical emergencies or unforeseen personal emergencies, Paranormal Encounter may consider refund requests on a case-by-case basis.
Refunds will not be provided for any portion of the tour that participants choose to forego voluntarily..

Contact Us

If you have any questions or concerns about our refund/cancellation policy, please contact us at contact page